Our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Due to the nature and shelf-life of our products, to be eligible for a return your item must be unopened, unused and in the same condition that you received it. There must be no defects/marks/damages to the product in any way.
To complete your return:
1. Send us an email at firstname.lastname@example.org with subject line: RETURN REQUEST. Please include your name, order confirmation number and reason for return.
2. Post your item back to us at our office. Exact address will be provided upon finalisation of the return request. & You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Once your return is received and inspected, we will send you an email to notify you that we have received the item/s. We will notify you of the approval or rejection of your refund request. Approval/rejection is based upon the information outlined in this policy.
4. If approved, your refund will be processed to your credit card or original method of payment within 15 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We can only replace items if they are defective or damaged. If you need to exchange a defected item, send us an email at firstname.lastname@example.org and we will advise of the process.